Octave InService
Formerly HxGN InService Foundation. Outage management system
An integrated outage management and mobile workforce solution.
Restore power quickly and efficiently.
Octave InService (formerly HxGN InService Foundation) delivers enhanced insight and streamlined operations by combining critical capabilities for network management (such as network monitoring, analysis and operation) with those for outage management and mobile workforce management as well as coordinating with systems for customer communications and network engineering.
Features of InService
Outage management
Display outage locations on an interactive map display to assign, dispatch and route appropriate crews to the right location to restore power as safely and efficiently as possible.
Network management
Use the electronic model as a real-time dynamic reflection of network, keeping the prediction model accurate for customer calls and modeling actual operational issues.
Workforce management
Assign, dispatch and schedule of all types of field work through a wireless gateway to a mobile environment that equips field resources with the tools required to perform the work and enable electronic data collection.
Client success stories
With virtually no tuning, the system has exceeded the utility's expectations. On blue-sky days, about 20 percent of Oncor's outages are resolved without receiving a customer call.
With virtually no tuning, the system has exceeded the utility's expectations. On blue-sky days, about 20 percent of Oncor's outages are resolved without receiving a customer call.
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