Ambulance dispatch software for EMS

Q: How does Octave support emergency medical services agencies?

Octave provides an integrated public safety platform that brings together CAD, records management, mobile, analytics and more. EMS agencies can improve coordination, streamline workflows and provide responders with the real-time information they need to deliver timely patient transport.

Q: How does Octave help improve response times?

Octave equips dispatchers with intelligent workflows, real-time mapping and resource visibility to help assign units quickly. Responders also receive timely updates in the field, which helps reduce potential delays throughout response and transport.

Q: How does Octave improve operational efficiency?

By connecting dispatch, records and mobile capabilities in one platform, Octave technology helps reduce duplicate data entry, improve communication and provide actionable insights that support emergency medical response and patient transport.

Overview

Streamline emergency response, from dispatch to patient transfer and handoff

Why Octave

Connected, coordinated and strategic EMS response

Every response starts with the right information reaching the right people at the right time. From emergency calls and patient transfers to major incidents, ambulance and emergency services need teams, data and workflows connected. Octave brings it together in one platform, helping crews respond faster, coordinate care more effectively and support better patient transport.

Optimized emergency response

Quickly dispatch the right resources using intelligent workflows
Use real-time mapping to get dynamic unit recommendations

Simplified patient transport

Keep emergency response moving leveraging a centralized solution
Receive accurate event details to connect resources for faster transport

Strengthened provider collaboration

Communicate dispatch updates to responders and paramedics
Support informed decision-making with mobile routing and reporting

Intelligent operations

Monitor response times, unit use and operational trends
Optimize resources and improve outcomes with reporting and analytics

Solutions

Smarter response. Stronger outcomes.

Equip dispatchers, paramedics, EMTs and supervisors with one connected platform that improves transport coordination and helps teams make faster decisions across facilities and jurisdictions. Octave’s unified public safety platform combines emergency dispatch, mobile tools and real-time insights to keep agencies connected, strengthen collaboration and support more efficient emergency response and patient transport.

Octave OnCall

Formerly HxGN OnCall. Comprehensive public safety software for agencies of all sizes. Deploy on-premises or in the cloud with NG911 capabilities.

Octave OnCall Dispatch

Formerly HxGN OnCall Dispatch. Next-gen cloud-deployable call-taking and computer-aided dispatch system with capabilities for faster, effective response.

Octave OnCall Records

Formerly HxGN OnCall Records, this robust RMS enables quick data entry and real-time alerts, immediate search and retrieval and extensive reporting capabilities.

Octave OnCall field mobility

Formerly HxGN OnCall field mobility solutions, these mobile public safety software solutions connect mobile users with dispatch and RMS wherever they are.

Octave OnCall Analytics

Formerly HxGN OnCall Analytics, this public safety intelligence software empowers agencies to assess performance, strengthen decision-making and build public trust.

Octave OnCall

Formerly HxGN OnCall. Comprehensive public safety software for agencies of all sizes. Deploy on-premises or in the cloud with NG911 capabilities.

Octave OnCall Dispatch

Formerly HxGN OnCall Dispatch. Next-gen cloud-deployable call-taking and computer-aided dispatch system with capabilities for faster, effective response.

Octave OnCall Records

Formerly HxGN OnCall Records, this robust RMS enables quick data entry and real-time alerts, immediate search and retrieval and extensive reporting capabilities.

Octave OnCall field mobility

Formerly HxGN OnCall field mobility solutions, these mobile public safety software solutions connect mobile users with dispatch and RMS wherever they are.

Octave OnCall Analytics

Formerly HxGN OnCall Analytics, this public safety intelligence software empowers agencies to assess performance, strengthen decision-making and build public trust.

Case studies

Designed for EMS operations

Resources

Empowering today’s emergency medical responders

E-book

Managed services keep your agency mission ready

Octave OnCall managed services help manage system complexity, optimize performance and support ongoing modernization.

E-book

The power of a next-gen public safety platform

Discover how agencies around the world are transforming their approach to public safety, adapting to ever-growing demands and regulatory changes and the need to deliver more efficient services.

Brochure

Octave OnCall Dispatch

OnCall Dispatch delivers an exceptional user experience that transforms workflows and offers richer situational awareness without overloading the operator.

Product sheet

Octave OnCall field mobility solutions

Field mobility solutions enhance safety, performance and productivity by connecting mobile users with dispatch and RMS wherever they are.

Product sheet

Octave OnCall Analytics

OnCall Analytics takes raw, fragmented or incomplete data and converts it into usable reports and dashboards.

How does Octave support emergency medical services agencies?

How does Octave help improve response times?

How does Octave improve operational efficiency?

Contact Us

First Name

Last Name

Work email Address

Company Name

Country

State / Province

Industry

Capability

Product of interest

How did you hear about us?

Phone (optional)

What best describes you? (optional)

Comments 500 characters remaining

I consent to receive electronic marketing communications on relevant products, services, publications, and events.

Related industry

Public safety

Empower your agencies with next-gen public safety software

Explore public safety solutions