Octave Unified Communications Radio Suite (UCRS)
Formerly the Unified Communications Radio Suite, this powerful, secure critical communications solution seamlessly integrates with control center and CAD systems.
Critical communications solution for control room environments
Reliable communication when every second counts
UCRS is a comprehensive and flexible platform designed to integrate seamlessly with existing control center and computer-aided dispatch (CAD) systems, including Octave OnCall Dispatch (formerly HxGN OnCall Dispatch). It connects effortlessly with a wide range of communication networks such as landline, mobile, IP, satellite and analog and digital radio systems, and supports direct integration with emergency numbers.
Flexible customization for specific requirements
UCRS stands out for its user-friendly design across all relevant communication workflows. Innovative workplace concepts – including remote access – and fast ad hoc and process-driven communication contribute to greater efficiency. This is supported by highly available, secure and scalable system architecture that meets the demands of modern control centers.
AI-based call transcription
Leveraging AI-based call transcription, the UCRS critical communications solution enhances situational awareness and accuracy while streamlining call handling.
Integration with PA systems
UCRS can link directly with external public address (PA) systems, enabling operators to broadcast announcements or audio signals through connected PA hardware.
Support for mobile devices
UCRS includes software support for mobile devices, providing flexibility for remote or field-based control room functions without requiring dedicated stationary hardware.
Traffic and transportation
UCRS supports critical communication processes to protect the lifelines of modern society – roads and tracks.
Holistic control center solution
With its standardized unified API, UCRS can be integrated into existing control center environments. It interacts seamlessly with all common CAD systems, GIS systems and other applications.
Configurable web-based user interface
Tailor the UCRS web-based interface to specific requirements of your communication processes. It can be used as a customized stationary workstation in the control center or as a mobile control center workstation on internet-enabled devices.
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Explore the suite
Phone-Mod helps prevent audio surveillance risks by disabling room mics, speakers and optional USB ports / Bluetooth connections, allowing only the receiver for calls.
Unified Contact Center is professional contact center and call management technology that integrates seamlessly with critical communications solutions, including on-premises or cloud-based solutions from Cisco offered by Octave.
