Safer roads start with smarter roadside safety solutions

Q: How does Octave support roadside assistance organizations?

Octave provides a connected operational platform that combines dispatch, mobile, analytics and physical security to help roadside agencies coordinate incidents, improve response times and strengthen operational visibility.

Q: Can Octave technology integrate with CCTV and existing security systems?

Yes. With Octave Coda (formerly HxGN dC3), organizations can integrate video management software (VMS) systems, CCTV and other physical security technologies into one operational platform, providing operators with real-time visibility during roadside incidents.

Q: How does Octave improve roadside assistance dispatch?

Octave technology helps dispatchers identify the closest available resources, track field personnel in real time and coordinate responses through intelligent workflows that reduce delays and improve service delivery. Octave OnCall Auto Dispatch (formerly HxGN OnCall Dispatch | Automatic Dispatch) uses mathematical models to generate accurate ETAs so customers know when to expect a patrol to arrive. OnCall Auto Dispatch also manages an agency’s patrols and contractors in the most cost-efficient manner and reduces the number of physical dispatchers required, with some agencies auto dispatching over 90% of their jobs.

Overview

Technology that keeps roads safer and traffic moving

Why Octave

Connected operations for safer roads

Octave empowers roadway authorities and roadside assistance agencies to streamline dispatch, improve incident visibility and enhance coordination from initial response through resolution. We connect dispatch, field teams and physical security to reduce response times, improve traffic flow and clear incidents faster. The result is safer roads, fewer disruptions and more reliable travel for everyone.

Coordinated response

Streamline workflows with modern dispatch capabilities
Achieve real-time location awareness

Advanced visualization

Verify incidents with CCTV, video, sensors, access controls
Improve operator awareness across the road network

Connected field teams

Provide live updates to field agents and personnel
Verify incidents faster and improve operator awareness

Improved operations

Ensure safety for motorists and infrastructure
Analyze response times and incident trends over time

Solutions

One platform for roadside safety and assistance

From managing vehicle breakdowns and traffic collisions, to planned roadwork or critical infrastructure repairs, operators need real-time visibility. Octave improves call-taking and event creation speed, dispatch efficiency and situational awareness via integrated solutions. We bring these together in one connected platform, helping organizations monitor incidents while coordinating field teams.

Octave OnCall

Formerly HxGN OnCall. Comprehensive public safety software for agencies of all sizes. Deploy on-premises or in the cloud with NG911 capabilities.

Octave OnCall Dispatch

Formerly HxGN OnCall Dispatch. Next-gen cloud-deployable call-taking and computer-aided dispatch system with capabilities for faster, effective response.

Octave Coda

Formerly HxGN dC3, this unified physical security software portfolio allows you to detect, validate, investigate and collaborate for smarter physical security response.

Octave OnCall field mobility

Formerly HxGN OnCall field mobility solutions, these mobile public safety software solutions connect mobile users with dispatch and RMS wherever they are.

Octave OnCall

Formerly HxGN OnCall. Comprehensive public safety software for agencies of all sizes. Deploy on-premises or in the cloud with NG911 capabilities.

Octave OnCall Dispatch

Formerly HxGN OnCall Dispatch. Next-gen cloud-deployable call-taking and computer-aided dispatch system with capabilities for faster, effective response.

Octave Coda

Formerly HxGN dC3, this unified physical security software portfolio allows you to detect, validate, investigate and collaborate for smarter physical security response.

Octave OnCall field mobility

Formerly HxGN OnCall field mobility solutions, these mobile public safety software solutions connect mobile users with dispatch and RMS wherever they are.

Case studies

Gain insights into roadside operations

Resources

Modern technology for safer road networks

Brochure

Octave OnCall Dispatch

OnCall Dispatch delivers an exceptional user experience that transforms workflows and offers richer situational awareness without overloading the operator.

Product sheet

Octave Coda

Holistic physical security portfolio also leverages the power of Octave’s broader range of solutions to deliver powerful mapping and visualization capabilities, dispatch and collaboration tools and EAM.

E-book

Managed services keep your agency mission ready

Octave OnCall managed services help manage system complexity, optimize performance and support ongoing modernization.

E-book

6 technologies changing roadside assistance

New vehicle technology calls for new roadside assistance technology, and several now in use and in development promise to change the roadside assistance business for the customer and for the roadside assistance agency.

How does Octave support roadside assistance organizations?

Can Octave technology integrate with CCTV and existing security systems?

How does Octave improve roadside assistance dispatch?

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