Enhanced work and efficiency with Tempo Operating Procedures
One of the largest key challenges for this oil and gas organization and the team behind Tempo Operating Procedures (formerly AcceleratorKMS) was to improve findability, usability, and shift ownership of procedures to operators. Typically, procedure management is handled by management and Subject Matter Experts, wasting valuable time.
By enabling operators to provide feedback on procedures and training content while in the flow of work, their expert knowledge is available for other field workers and corrections can be made sooner, keeping operations incident-free. Since the content review process is tracked and traceable, field workers also have greater trust in the review process and its impact. In addition, the ability to easily find and be guided through procedures and training content on mobile devices facilitates decision-making in the flow of work, ensuring field workers never perform work incorrectly or cause an incident.
Finally, enabling a Component Content Management System (CCMS) allows procedures, training materials and other critical operational materials to be standardized and reused, reducing the overall amount of content and making management easier. Pop out quote: “With better procedures, we can train faster. This eliminates OT from having to have one on one training or we are able to reduce OT by having someone else qualified sooner.” Operations Manager
Key challenges
Enabling learning content to be accessible
Need for automation of processes currently managed through paper
Increasing efficiency and facilitating decision-making in the flow of work
Providing a better user experience across learning and content management
Solution
Tempo Operating Procedures was implemented to bring CWP and CCMS capabilities to operations across 3 sites
CCMS and CWP increase findability and accessibility of content while allowing paper processess to be managed on mobile devices
Workers can now give feedback on content in the flow of work, leading to an easy-to-manage and easy-to-track
Qualitative results
Increased safety and easier management
By standardizing and reducing the number of procedures used in operations, field workers will see enhanced findability and usability, with management finding content easier to manage and review. Statements being reusable also means that the organization has an easier time making changes to a piece of content and having those changes reflected on multiple sites and locations. Better findability and usability means less mistakes made by workers.
Reducing the overall number of procedures by 38% is a huge achievement and an essential step in making operations more efficient.
Employees find procedures faster
Procedures, training content, policies and more are tagged with metadata and indexed so field workers can easily find them by searching on their mobile device.
Procedures are easier to use (common look and language)
All content within Tempo Operating Procedures is standardized and uses human factors improvements. “Push” and “Press” are standardized into a single term to make everyday work logical and easy.
Procedure improvements are turned around in weeks, not months, shifting ownership of procedures from writers to the operators
After field workers leave feedback on content while in the field, the rest of the process becomes automated as management is alerted to possible errors or issues. This trackable, traceable process increases efficiency, safety and accountability in operations.
An audit trail of procedure use for internal management and regulatory compliance
Every action within Tempo Operating Procedures is tracked and traced, so management can always see what is being changed, when and by who. This capability ensures every action is accounted for and transparent for analysis by management.
Before introducing Tempo Operating Procedures, procedure use was low in the organization. Procedures were not being used and management had no way to track progress. After the implementation of Tempo Operating Procedures, procedure usage reached a new high.
Two factors contributed to increased procedure usage. First, content usability and accessibility was increased as procedures are now easily searchable fdue to attached metadata and indexing. Field workers can simply search by equipment name, equipment ID or task. Second, the ability to interact with content or procedures on a mobile device gives field workers additional critical information and context which wasn’t available when using paper-based procedures. This makes following procedures obvious and valuable for field workers to use, meaning less room for error and more adherence to competence.
