Saudi Aramco Shell Refinery Company (SASREF) is one of the world’s largest and most technologically advanced refineries, with a production capacity of 305,000 barrels per day (b/d).
SASREF is committed to rigorous environmental controls and emission monitoring procedures meeting stringent environmental performance criteria.
A single centralized control room enhances operational control of the whole refinery while maintaining plant safety and integrity and equipment reliability.
The problem
SASREF was using various time-consuming tools in its allocation of actions, workflows, tasks and activities by using spreadsheets and email communications. This resulted in tough effort in tracking, tracing and monitoring actions, lowering coordination, focus and operational productivity.
Across the business, different action owners were using dissimilar techniques and methods to manage open actions and there was no proper archive ofcompleted actions.
SASREF wanted to procure an action management software solution to provide greater visibility, retrievability and tracking of actions.
SASREF also wanted to implement an electronic operational calendar with workflow capabilities so employees could monitor their daily productivity and progress.
How Tempo Operations Management solved the problem
SASREF evaluated action management software solutions in the marketplace and selected Tempo Operations Management solutions due to their track record with other customers with similar operating environments in Saudi Arabia. Tempo Action Management (formerly j5 Action Management) was specifically selected to fulfill SASREF’s requirements.
Tempo Action Management allows users to assign, define, manage and track actions. These actions have standard workflows which allow users to manage their part of the process with ease. The structured escalation and monitoring processes within Tempo Action Management benefit SASREF, with more effective managing and tracking of actions reducing the backlog and increasing operating efficiency and control.
Tempo Action Management users at SASREF find managing daily actions easier, quicker and clearer compared to the older processes (spreadsheets and email communications).
This employee buy-in provides enhanced performance and high-level accountability for daily actions.
As Tempo Operations Management is an extendable and configurable framework of applications, SASREF is currently integrating more manual workflow processes into the system to further support its goal of becoming a paperless organization.
“Tracking high-level actions in Tempo Action Management has been key in helping SASREF reach our objectives. The time to retrieve any backlog of actions has been reduced dramatically and we have eliminated spreadsheets and email communications when managing actions. Tempo Action Management aligns with SASREF’s vision of becoming a paperless organization.” Tempo Action Management team, Saudi Aramco Shell Refinery Company (SASREF)
