Piaseczno is a suburb of Warsaw, Poland, with more than 80,000 residents. The Piaseczno City and Commune Office is responsible for managing the day-to-day operations of the city’s public safety agencies, public works departments and transportation networks.
Piaseczno, a longtime Octave customer, has been using Octave’s geospatial software and surveying tools in its smart city initiatives to improve mapping and location-based information capabilities. But when it came to dispatching and service requests, the city’s public safety and municipal agencies relied on disparate systems.
Octave OnCall Dispatch is the nucleus of our smart city initiative. With it, we can ensure that every notification coming in, whether from telephone, email, mobile app or sensor, will be handled appropriately.
Octave OnCall Dispatch is the nucleus of our smart city initiative. With it, we can ensure that every notification coming in, whether from telephone, email, mobile app or sensor, will be handled appropriately.
To increase efficiency, Piaseczno chose Octave OnCall Dispatch (formerly HxGN OnCall Dispatch), Octave’s flexible suite of next-generation incident management capabilities. The system, housed in Piaseczno’s municipal dispatch center, gives dispatchers, field workers, first responders and supervisors the same operational view, making real-time communication and information verification possible.
OnCall Dispatch streamlines the Piaseczno City and Commune Office’s incident management capabilities in part by integrating data from traditional sources such as telephone calls and emails, as well as from other smart city initiative sources, such as proactive notifications from apps, IoT sensors, the city’s video monitoring system and a popular mobile app used by residents to report municipal infrastructure issues.
