Managed services support long-term success

Managed services are customized to each customer’s needs and may include:

• Supplementing support operations with skilled resources for core systems and integrating them into customer support and reporting workflows

• Outsourcing IT and security functions to support emergency response systems, improve daily operations and enhance data security

• Delivering services such as network, application, infrastructure and security via ongoing and regular support and active administration on customers’ premises, in the managed service provider’s data center or a third-party data center

• Exploring greater system events and data to provide a real-world picture of operational systems using standardized tools, reducing the need for analysts providing bespoke and costly toolsets

• Monitoring and management of cloud platforms from a technical, administrative and cost perspective

• Improved focus: Personnel can concentrate on their core duties instead of worrying about IT complexities.

• Enhanced security: Proactive monitoring and defense keep critical systems safe from cybersecurity threats.

• Greater efficiency: Streamlined data management and operations mean faster access to information.

• Cost optimization: Predictable, consumption-based models can reduce overall IT costs — pay only for what you need.

• Increased readiness: Minimized risk means vital systems are always available and optimized to empower data-driven decisions.

When considering managed services solutions, public safety leaders should ask:

• Is this solution scalable?

• Is this offering built to adapt to our unique needs?

• Does this vendor possess technical expertise, regional insights and a commitment to excellence?

• Will this provide a trusted, reliable and comprehensive foundation for our critical operations?

As requirements and configurations vary by agency — and sometimes throughout an agency — the best option is a catalog of services that can be combined in support of your needs and environment.

The range of available managed services is extensive:

• Cloud management

• Routine maintenance

• Data backup and disaster recovery

• Application monitoring and security, including vulnerability management

• System administration and configurations

• Personnel skills management and continual development

• Mapping data services

• Project management

• Service reporting

• Customer secure remote access

• Asset management

Managed services for public safety address multiple challenges:

Updating and upgrading critical systems, such as CAD or RMS, can be extremely costly, require significant uplift and are very time-consuming. By outsourcing the management, monitoring, and maintenance of these systems, public safety agencies can ensure that their technology remains up-to-date, optimized and reliable.

Many agencies and organizations experience difficulties retaining knowledgeable staff members or cannot find the appropriately skilled resources to manage and maintain complex public safety technology systems effectively. Managed services offer a scalable, resilient solution by supplementing agency resources with a dedicated team of product-native industry experts.

Public safety agencies and organizations must navigate diverse regional requirements, compliance standards and regulatory environments, which can complicate system management and optimization. Managed services are designed to ensure that every action — planned or reactive — is handled in a way that is technically sound, compliant and aligned with the operational priorities of public safety environments. With transparent guidelines and expectations, this ensures accountability and continuous support to operations.