Thames Water is the U.K.’s largest water and wastewater services company.
Every day, Thames Water supplies around 2,600 million liters of tap water to 9 million customers across London and the Thames Valley and removes and treats more than 4 billion liters of sewage for 15 million customers, 27% of the population of the U.K.
Thames Water is responsible for a range of water management infrastructure projects, including Europe’s largest wastewater treatment works and the U.K.’s first large-scale desalination plant.
The challenge
Thames Water was using inconsistent, time-consuming tools in its operations control center and for its shift handover process, including spreadsheets, paper forms, word processor documents and verbal meetings, resulting in organizational risk and inefficiency.
To solve this, Thames Water commissioned an electronic logbook project to provide greater visibility, retrievability and auditability of water control information. A data repository for trend analysis was also required. Thames Water wanted to standardize shift logs, event logs and escalation processes across all shift patterns in water control.
The company also wanted a solution with excellent reporting functionality that would benefit stakeholders across water supply, with the aim of reports being available to support asset investment decisions and event wash-ups.
How Tempo Operations Management solved the problem
Thames Water evaluated several electronic logbook solutions in the marketplace and selected Tempo Operations Management. Octave Tempo Operations Logbook (formerly j5 Operations Logbook), Octave Tempo Shift Handover (formerly j5 Shift Handover), Octave Tempo Work Instructions (formerly j5 Work Instructions), Octave Tempo Standing Orders (formerly j5 Standing Orders) and Tempo Operations Management templates fulfill Thames Waters electronic logbook requirements.
Tempo Operations Management logs crucial routine information and provides an effective and informative shift handover that facilitates sharing of relevant information between operational teams.
The structured escalation process within Tempo Operations Management benefits Thames Water customers, with emerging risks tackled quicker, reducing the risk and severity of events. Additionally, a custom Tempo Operations Management application for handling events was created to support the work of the duty managers.
Benefits of Tempo Operations Management
Tempo Operations Management provides more comprehensive business benefits to Thames Water, such as:
Contributing to company-wide outcome delivery incentives in water quality and energy
Meeting the security and emergency measures direction recommendations that water companies have an electronic logging system
Aiding demonstration to both the Environment Agency and the Drinking Water Inspectorate (DWI) that requirements can be met as a control function
Supporting the standards required to maintain their quality management accreditations, such as ISO9001
Reducing the risk of compensation to external parties
