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Advanced features include intelligent call routing, automated resource recommendations, real-time mapping and comprehensive incident tracking that keeps all stakeholders informed throughout emergency response operations. ",[],{},{"sys":4322,"metadata":4332,"fields":4335},{"space":4323,"id":4325,"type":11,"createdAt":4326,"updatedAt":4327,"environment":4328,"publishedVersion":3392,"revision":3393,"contentType":4330},{"sys":4324},{"type":7,"linkType":8,"id":9},"2axOYatx80YwXf8N7cTQXh","2026-02-12T15:03:06.525Z","2026-05-20T12:55:52.732Z",{"sys":4329},{"id":15,"type":7,"linkType":16},{"sys":4331},{"type":7,"linkType":21,"id":2252},{"tags":4333,"concepts":4334},[],[],{"question":4336,"answer":4337},"Is HxGN OnCall the same as Octave OnCall?",{"data":4338,"content":4339,"nodeType":67},{},[4340],{"data":4341,"content":4342,"nodeType":71},{},[4343],{"data":4344,"marks":4345,"value":4346,"nodeType":75},{},[],"Octave OnCall is the updated, rebranded version of HxGN OnCall. 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The scalable architecture ensures that organizations of any size can benefit from modern public safety technology without being over- or under-served by the platform.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How does OnCall help agencies manage large volumes of incoming data?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"OnCall helps take control of overwhelming amounts of incoming data from devices, systems and people by enabling integration, breaking down information silos and applying next-generation technology for operational decision-making. The platform consolidates data from multiple sources into a unified view, providing actionable intelligence rather than overwhelming operators with raw information. Advanced filtering, prioritization and analytics capabilities ensure that critical information reaches the right people at the right time while reducing cognitive load on dispatchers and responders.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What makes the OnCall portfolio unique in the market?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The OnCall platform is the only cohesive, interoperable public safety portfolio on the market today that enables full-spectrum support for daily pressures and future preparedness. Unlike fragmented solutions that require extensive customization to work together, OnCall is built as an integrated ecosystem from the ground up. This cohesive design eliminates data silos, reduces integration complexity and ensures seamless information flow across all components. The platform's flexibility allows agencies to deploy components independently or together while maintaining full interoperability, providing a level of integration and operational efficiency that standalone solutions cannot match.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How does OnCall Dispatch benefit public safety agencies?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"OnCall Dispatch is a browser-based, next-generation computer-aided dispatch solution with streamlined workflows to reduce operator workload, increase productivity and boost capacity in public safety answering points (PSAPs), control rooms, stations, or units. It enhances situational awareness and coordination to support safer, faster responses. The modern user interface is designed specifically for the high-stress environment of emergency dispatch, presenting critical information clearly without overwhelming operators. Advanced features include intelligent call routing, automated resource recommendations, real-time mapping and comprehensive incident tracking that keeps all stakeholders informed throughout emergency response operations.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is HxGN OnCall the same as Octave OnCall?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Octave OnCall is the updated, rebranded version of HxGN OnCall. While the core functionality and performance remain consistent, Octave OnCall reflects Octave's transition into an independent spin-off brand, complete with refreshed naming, design and positioning. This change allows Octave to focus on delivering a more unified product experience and future-ready innovation, without altering the reliability you expect from the original HxGN OnCall.\"\n      }\n    }\n  ]\n}\n\n{\n  \"@context\": \"https:\u002F\u002Fschema.org\",\n  \"@type\": \"SoftwareApplication\",\n  \"name\": \"Octave OnCall\",\n  \"alternateName\": \"HxGN OnCall\",\n  \"applicationCategory\": \"Public Safety Software\",\n  \"operatingSystem\": \"Web-based, Windows, iOS, Android\",\n  \"description\": \"A comprehensive, interoperable public safety software portfolio for agencies of all sizes. Octave OnCall provides cohesive tools for dispatch, records management, analytics, and field mobility, deployable on-premises or in the cloud.\",\n  \"brand\": {\n    \"@type\": \"Brand\",\n    \"name\": \"Octave\",\n    \"logo\": \"https:\u002F\u002Foctave.com\u002Fassets\u002Flogo.png\" \n  },\n  \"url\": \"https:\u002F\u002Foctave.com\u002Fproducts\u002Fpublic-safety-physical-security\u002Foncall\",\n  \"softwareHelp\": \"https:\u002F\u002Foctave.com\u002Fsupport\",\n  \"offers\": {\n    \"@type\": \"Offer\",\n    \"availability\": \"https:\u002F\u002Fschema.org\u002FInStock\",\n    \"url\": \"https:\u002F\u002Foctave.com\u002Fgeneral-inquiry\",\n    \"description\": \"Contact sales for pricing and custom deployment options for public safety agencies.\"\n  },\n  \"featureList\": [\n    \"Next-generation computer-aided dispatch (CAD)\",\n    \"Law enforcement records management system (RMS)\",\n    \"Data-driven analytics and dashboards\",\n    \"Major incident planning and response tools\",\n    \"Mobile connectivity for field responders\",\n    \"NG911 capabilities\",\n    \"Cloud and on-premises deployment flexibility\"\n  ],\n  \"isRelatedTo\": [\n    {\n      \"@type\": \"SoftwareApplication\",\n      \"name\": \"OnCall Dispatch\",\n      \"description\": \"Next-generation incident management CAD solution.\"\n    },\n    {\n      \"@type\": \"SoftwareApplication\",\n      \"name\": \"OnCall Records\",\n      \"description\": \"Records management system for law enforcement operations.\"\n    },\n    {\n      \"@type\": \"SoftwareApplication\",\n      \"name\": \"OnCall Analytics\",\n      \"description\": \"Public safety analytics suite for actionable insights.\"\n    }\n  ]",{"@graph":4352,"@context":1230},[4353],{"@type":1229,"mainEntity":4354},[4355,4358,4362,4366,4370],{"name":4336,"@type":1234,"acceptedAnswer":4356},{"text":4357,"@type":1237},"Yes, Octave OnCall is the updated, rebranded version of HxGN OnCall. 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Octave OnCall is built for flexibility, supporting on-premises, customer-hosted cloud, or Software as a Service (SaaS) deployments to meet the security and IT needs of any agency.",{"name":4367,"@type":1234,"acceptedAnswer":4368},"How does Octave OnCall use AI in dispatching?",{"text":4369,"@type":1237},"Through 'Smart Advisor,' Octave OnCall uses assistive AI to provide critical insights and fill operational blind spots during complex, unfolding emergencies, ensuring dispatchers have a second set of eyes on live data.",{"name":4371,"@type":1234,"acceptedAnswer":4372},"Can Octave OnCall integrate with existing systems?",{"text":4373,"@type":1237},"Absolutely. Its open architecture allows for seamless integration with existing ERP, GIS, financial systems, and cross-agency databases to create a unified common operating picture.",[4375],{"nodeType":75,"value":4376,"marks":4377,"data":4378},"Octave OnCall (formerly HxGN OnCall) public safety platform",[],{},{"nodeType":75,"value":4380,"marks":4381,"data":4382}," to help agencies of all sizes make more informed decisions, easily connect devices, systems and people; and harness technology to better meet future demands. 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What agencies need now more than ever are tools that provide crucial resources while also reducing costs.",[],{},{"nodeType":71,"data":4411,"content":4412},{},[4413,4416,4422,4426,4433],{"nodeType":75,"value":76,"marks":4414,"data":4415},[],{},{"nodeType":221,"data":4417,"content":4418},{"target":1307},[4419],{"nodeType":75,"value":1325,"marks":4420,"data":4421},[],{},{"nodeType":75,"value":4423,"marks":4424,"data":4425}," was developed with those needs in mind. Whether responding to emergencies, investigating crimes, or performing routine patrols, public safety agencies need efficient tools to capture and search accurate information. This information must also be accessible in as many different places as possible – including the field. OnCall Records features a ",[],{},{"nodeType":221,"data":4427,"content":4428},{"target":1307},[4429],{"nodeType":75,"value":4430,"marks":4431,"data":4432},"cloud-deployable records management system (RMS)",[],{},{"nodeType":75,"value":4434,"marks":4435,"data":4436}," that delivers fast access to information and powerful capabilities whenever and wherever needed. A flexible software suite, it offers simple centralized administration and configuration of clients and embedded interfaces. Most importantly, it adapts to the unique needs of agencies of all sizes and serves all facets of law enforcement operations and administration.",[],{},{"nodeType":71,"data":4438,"content":4439},{},[4440],{"nodeType":75,"value":4441,"marks":4442,"data":4444},"Benefits of OnCall Records",[4443],{"type":4401},{},{"nodeType":71,"data":4446,"content":4447},{},[4448],{"nodeType":75,"value":4449,"marks":4450,"data":4451},"Because OnCall Records helps agencies capture and access records data from anywhere, it prioritizes essential capabilities, such as streamlining records collection and administration and improving resource management. It increases the speed and flexibility offered by legacy systems and supports access from PCs, laptops, tablets and smartphones. But there is more to OnCall Records than an innovative user experience.",[],{},{"nodeType":71,"data":4453,"content":4454},{},[4455],{"nodeType":75,"value":4456,"marks":4457,"data":4458},"Serves all facets of law enforcement: Law enforcement operations include a countless number of components, from field and office reporting and patrols to investigations, custody and administration. OnCall Records supports all of these by linking data points to a central records management database, meeting government reporting requirements (e.g., NIBRS or UCR formats), delivering a complete workflow solution for case management and investigative processes, and more.",[],{},{"nodeType":71,"data":4460,"content":4461},{},[4462],{"nodeType":75,"value":4463,"marks":4464,"data":4465},"Field mobility: Without the power to search and update information in the field, first responders will always be a step behind during critical moments. OnCall Records provides two separate applications to help field personnel enhance awareness and increase efficiency: Octave OnCall Records Mobile Field Reporting (formerly HxGN OnCall Records | Mobile Field Reporting), a browser client optimized for in-unit workflows, and Octave OnCall Mobile, a mobile app for capturing information with hand-held devices.",[],{},{"nodeType":71,"data":4467,"content":4468},{},[4469],{"nodeType":75,"value":4470,"marks":4471,"data":4472},"Analytics and reporting: Quality governance and investigations are built on a foundation of solid reporting and analytics capabilities. That’s why OnCall Records not only supports the efficient preparation of statutory reports and data submissions, but also works with Octave OnCall Analytics (formerly HxGN OnCall Analytics), our easy-to-use public safety data visualization and analytics suite. By enabling more employees to visualize data, run reports and conduct analysis, public safety agencies can develop intelligence, advance investigations and build public confidence.",[],{},{"nodeType":71,"data":4474,"content":4475},{},[4476],{"nodeType":75,"value":4477,"marks":4478,"data":4479},"Learn more",[],{},{"nodeType":71,"data":4481,"content":4482},{},[4483,4487,4494],{"nodeType":75,"value":4484,"marks":4485,"data":4486},"There’s no question that public safety agencies today face tougher demands and fewer resources than previous generations – but not all is lost. Designed with you in mind, OnCall Records is a ",[],{},{"nodeType":221,"data":4488,"content":4489},{"target":1307},[4490],{"nodeType":75,"value":4491,"marks":4492,"data":4493},"cost-effective records management solution",[],{},{"nodeType":75,"value":4495,"marks":4496,"data":4497}," that accommodates agencies of any size, growing with them to meet their needs today and tomorrow. 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