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Technical Support

Before contacting our support or sales staff, take a look through our FAQ sections (links below) to see if your problem or issue hasn't already been answered.

If you have a technical problem concerning 3D printing, then please go to our Technical Support site where you can open a ticket and one of our 3D printing experts will be able to deal with your issue directly.

FAQ Sections


3D Printing Technical Support Phone Numbers
Before calling support, please have ready the model and serial number of your printer or device.
Afinia 1-952-279-2643
eMail: [email protected]
Tiertime 1-714-799-9910 Ext 2702
eMail: [email protected]
For Warranty Service call:
1-800-626-8539 x 1972 (For Octave customers only)

Toll Free (US & Canada): 1-855-243-9838
International: +1 (626)322-3855
eMail: [email protected]
9:00AM-5:00PM Pacific Standard Time, Monday-Friday

Duplicator Manufacturers Technical Support Phone Numbers
Before calling support please have ready the model and serial number of your duplicator or device.
Copy Master (Original) 1-800-626-8539 x1973
Copy Master II & III 1-866-531-8324 or Email: [email protected]
Vinpower SharkCopier 1-800-707-4748 or Email: [email protected]

Epson Discproducer

Latest drivers, FAQs, manuals or other downloadable, access the site at:
U-Reach U.S.A [email protected]
MediaTechnics (Fusion...) 1-831-426-8996
MF Digital (2000, 5000, 3000, 9000 - series...) 1-631-249-9393 x 217 eMail: [email protected]
Microboards (Orbit, Gemini, DSR...)


Primera (Bravo, BravoPro & Pro Xi...)


Condre (Zipspin) 1-714-799-1704


All Pro Solutions

1-803-980-4141 x108

Teac Disc Publishing 1-323-727-4863
Acronova 1-732-422-1868

- Octave Systems, Inc.

Duplicator manuals can be found in the Manuals selection in the Information box (left hand column of this site).