Primera Hot Swap Warranty Terms
The goal of this warranty is to minimize any down time you might have due to the failure of eligible products you purchase from Primera. When you buy this warranty you buy speed. If your unit fails we send you replacement unit so you do not have to wait for a repair. We will make our best efforts to provide you with a replacement unit by the next business day if you call before 2:00 PM Central Time.
Here’s how it works:
1. Call Primera’s Technical Support Department at 1-800-797-2772, selection #3.
2. If Primera Tech Support can not resolve your issue over the phone and determines that factory service is necessary, tell them you have a Hot Swap
warranty.
3. After quickly verifying your purchase of the warranty we will ship you a replacement unit via Fed Ex overnight standard.*
4. In order to ship out your replacement unit, we will need to authorize half the retail amount of the unit on a major credit card. Authorization does not charge anything to your card. Instead it reserves this amount on your card and reduces the total available balance. Once the defective unit is returned to Primera, the authorization is removed.
5. Primera will send an RMA document for returning the defective unit. We will also send packing instructions. The replacement unit is yours to keep. We will not be returning your original unit to you once it has been repaired.
You must first purchase the extended warranty in order to be eligible to purchase a Hot Swap warranty. A Hot Swap warranty does not extend the warranty period. Instead it changes the type of warranty service offered. The original factory warranty and the extended warranty entitle you to free parts and service at our repair facility in Plymouth, Minnesota. Hot swap warranties convert your factory or extended warranty to an automatic exchange which by-passes the repair process. |
